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Technet Magazine Article: How Voice powers OCS

 

I have been working on a multi-part article for Technet magazine that explains how Communicator works with OCS and other components to provide various voice, conferencing and presence features. The first of these series of articles was published in February edition that explained how presence works. The next one in the July edition explains how voice works. These articles also shed light on the important role that client endpoints play in the OCS system and provide an end to end perspective. This particular article highlights the role client endpoints play in setting up voice calls, what happens when numbers are dialed and how they are processed in the system, how calls are forked, what inbound and outbound routing functions are etc. The article also provides a map of the events that take place from the point that a call is initiated to the point that the call is answered and then terminated.

 

http://technet.microsoft.com/en-us/magazine/cc645016(TechNet.10).aspx

 

Enjoy reading!

Rajesh Ramanathan

 

 

Published Tuesday, June 17, 2008 10:47 AM by octeam
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Comments

 

Andy said:

know this is probably not the best place to ask but i have a predicatment with our OCS system. We have had MS consultants come in and help out with the enterprise configuration so everything should be set up well. We have implemented Communicator throughout our firm as well. We have GN Netcom Jabra Headsets that are Optimized for Microsoft Office Communicator however we cannot get them to display headset/handset under set up audio and video - The main problem with this is the on hook - off hook button that answers and hangs up does not work. I have heard from Jabra that it is an OCS setting or a Communicator software issue. Can you let me know your opinon on how to get this on hook off hook buttons to work?

Thanks

Andy
June 18, 2008 4:40 PM
 

Daniel said:

I've found that you needed to enterprise voice enable users for the Jabra headsets (GN9930 and GN2000) to show as a headset and work properley for call pickup.  Fortunately we're licensed for enterprise voice for all the users here anyway, but it is a bit annoying and may hamper rolling it out to other sites that we don't want enterprise voice on.  They'll probably just get cheap headsets instead.

Back on topic, that's a good article.

Daniel
June 25, 2008 9:06 PM
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